Support and contact
Get help with KnitGrid: saving, syncing, downloading and sharing patterns, and deleting your account and data. Contact us at support@knitgrid.app.
Have a question about KnitGrid, found a bug or got a suggestion for us? E-mail us at support@knitgrid.app. We reply as soon as we can, normally within a few working days.
Please tell us whether it concerns the website or the app, which browser or phone you use and what happened. If your question is about your account, e-mail us from the e-mail address linked to the account.
Frequently asked questions
How do I save a pattern?
On the website, click Save above the grid (or press Ctrl+S). Without an account, the pattern is saved in your browser. If you are logged in, it is saved to your account. In the app, you save the pattern from the editor, and it is then saved on your phone.
Where can I find my saved patterns?
On the website under My patterns. It shows both the patterns in your account and the patterns that exist only in the browser you are using. Patterns saved in a browser without an account only appear in that particular browser on that particular device.
Can I access my patterns from several devices?
Yes, on the web. Create a free account and log in, and your patterns are saved in the cloud so you can reach them from every browser where you are logged in. In the iPhone app, patterns are saved on the phone. It is not yet possible to log in to the app or to sync patterns between the app and the web.
How do I download or print a pattern?
Open the pattern on the website and click the download button above the grid. You get an image (PNG) with the chart, numbered rows and stitches and a knitted preview, which you can print or save. In the app, you can share the knitting instructions as text, row by row.
How do I share a pattern with the community?
Log in, open the pattern and tick Share with the community below the preview. The pattern is then shown publicly with your display name. Untick the box if you want to stop sharing it.
How do I delete a pattern?
Go to My patterns and click Delete below the pattern. This cannot be undone.
How do I delete my account and my data?
E-mail support@knitgrid.app from the e-mail address linked to the account and tell us that you want your account deleted. We will then delete the e-mail address, the profile, all patterns in the account and your favourites. You can delete patterns that exist only locally yourself under My patterns, by clearing your browser data or by uninstalling the app. Read more in our privacy policy.
I’m not getting a log-in link. What should I do?
Check your spam folder and make sure the e-mail address is spelled correctly. The link is only valid for a limited time, so request a new one if some time has passed. If you have forgotten your password, you can always log in with an e-mail link instead.
What is the difference between the app and the website?
Both let you draw patterns on a grid and see them knitted. On the website you can also create an account, save to the cloud, share patterns with the community and download the pattern as an image. The app is made to take with you: patterns are saved on the phone, and you can follow the knitting instructions and tick them off row by row.
Does KnitGrid cost anything?
No, KnitGrid is free to use.
Company details
KnitGrid is operated by Swedish Treats AB.
- Company registration number: 559506-5359
- VAT registration number: SE559506535901
- Address: Plåtslagarvägen 19, 861 36 Timrå, Sweden
- E-mail: support@knitgrid.app
- Website: knitgrid.app
Please also read our terms of use and our privacy policy.